Seller Return & Refund Policy

Purpose of This Policy

This policy establishes the responsibilities and requirements applicable to Sellers and Vendors regarding customer returns, replacements, refunds, cancellations and related matters.

• Customer return requests
• Product replacements
• Refund requests
• Seller responsibilities
• Return shipping and inspection
• Settlement adjustments

Return & Refund Eligibility

Customers may be eligible to request a return, replacement or refund according to the applicable marketplace policy, product category and circumstances of the order.

• Damaged product received
• Defective product received
• Wrong product delivered
• Incorrect size or variant
• Missing items or accessories
• Product materially different from description

Seller Product Responsibility

Sellers must ensure that every dispatched product accurately matches the marketplace listing and the customer’s order.

• Correct product name and type
• Correct size and colour
• Correct variant and quantity
• Accurate specifications
• Included accessories
• Proper product condition

Return Request Process

Customers may submit a return or refund request through the available D Fashion Fit marketplace process.

• Order number
• Reason for return
• Product photographs
• Video evidence where appropriate
• Description of the issue
• Additional verification where required

Seller Cooperation

Sellers must cooperate with legitimate marketplace communications and investigations related to returns and refunds.

• Provide accurate information
• Respond to marketplace communications
• Provide supporting evidence
• Follow return instructions
• Cooperate with investigations
• Assist with genuine customer concerns

Product Inspection & Verification

Returned products may be inspected to verify the reported issue, product condition and compliance with applicable return requirements.

D Fashion Fit may review order records, product information, photographs, videos, shipping details and other relevant evidence where reasonably necessary before determining the appropriate resolution.

Seller Responsibility for Returns

Where a return is determined to have resulted from an incorrect, defective, damaged or materially misrepresented product supplied by the Seller, applicable costs or settlement adjustments may apply according to the relevant marketplace arrangements.

• Wrong product supplied
• Defective product supplied
• Damaged product attributable to seller fulfilment
• Incorrect product variant
• Materially inaccurate product listing
• Missing advertised components

Refund Processing

Once a refund is approved under the applicable marketplace process, the refund may be processed through the payment method or settlement mechanism applicable to the order.

Refund timing may depend on payment gateways, banks, financial institutions, logistics processes and other service providers.

Seller Settlement Adjustments

Where applicable, an approved return, refund, replacement, chargeback or other order adjustment may affect the Seller’s settlement for the relevant transaction.

Applicable adjustments will be handled according to the seller agreement, marketplace terms and transaction conditions.

Non-Compliant or Misleading Listings

Sellers are responsible for maintaining accurate product descriptions, images, specifications, pricing and other information displayed on the marketplace.

• False product information
• Misleading product images
• Incorrect specifications
• Incorrect size or variant information
• Unapproved product substitutions
• Repeated return-related complaints

Fraud & Abuse Prevention

D Fashion Fit may review unusual return, refund or replacement activity to protect customers, Sellers and the marketplace from fraudulent or abusive behaviour.

Where appropriate, additional verification may be requested before a return, refund or settlement adjustment is finalised.

Policy Updates

D Fashion Fit may update this Seller Return & Refund Policy from time to time to reflect changes in marketplace operations, seller processes, payment systems, logistics or applicable requirements.

The latest version will be published on this page with the revised “Last Updated” date.