Return & Refund Policy

1. Return Window

Eligible products may be requested for return within 7 days of delivery, unless a different return period is specifically mentioned on the product page.

The return request should be raised within the applicable return period.

2. Products Eligible for Return

A product may be eligible for return when:

• The product is damaged when received.
• The wrong product has been delivered.
• The product is defective or has a manufacturing issue.
• The product does not reasonably match the product description or specifications displayed at the time of purchase.

Additional product-specific conditions may apply.

3. Condition of Returned Products

To be eligible for a return, the product should generally be:

• Unused and unworn.
• In its original condition.
• Returned with original tags, packaging and accessories, where applicable.
• Free from stains, washing, alteration, damage or signs of use.
• Accompanied by the order details or other required proof of purchase.

We may refuse a return if the product does not meet the applicable return conditions.

4. Products That May Not Be Returnable

For hygiene, safety, customisation or other legitimate business reasons, certain products may not be eligible for return.

These may include:

• Customised or personalised products.
• Products specifically marked as non-returnable on the product page.
• Products damaged after delivery due to misuse, improper washing, alteration or normal wear and tear.
• Products returned without required original packaging, tags or accessories where necessary for verification.

The applicable non-returnable condition will be displayed on the relevant product page wherever applicable.

5. Damaged or Incorrect Product

If you receive a damaged, defective or incorrect product, please contact us as soon as reasonably possible after delivery.

For faster resolution, we may request:

• Order number.
• Photographs or video of the product.
• Photographs of the packaging and shipping label.
• A brief description of the issue.

This information helps us verify the issue and process the request efficiently.

6. Return Approval

All return requests are subject to verification.

Once the request is reviewed, we will communicate whether the return is approved and provide the applicable return instructions.

Customers should not send products to an address without receiving return instructions from D Fashion Fit.

7. Return Shipping

Where the return is due to an incorrect, damaged or defective product attributable to D Fashion Fit or its fulfilment process, the applicable return shipping cost may be covered or reimbursed as appropriate.

For other approved returns, return shipping charges may apply depending on the product and the return conditions displayed at the time of purchase.

8. Refund Process

Once an approved returned product has been received and inspected, we will process the eligible refund.

The refund will generally be made through the original payment method or another appropriate method, depending on the transaction.

The time taken for the amount to appear in your account may depend on the payment gateway, bank or financial institution.

9. Cash on Delivery Orders

For eligible refunds relating to Cash on Delivery orders, we may request appropriate bank account or payment details to process the refund.

Customers should provide accurate payment information to avoid refund delays.

10. Order Cancellation

Cancellation requests may be accepted only before the order reaches a stage where cancellation is no longer possible.

Once an order has been shipped or processed for fulfilment, cancellation may not be possible and the applicable return policy may apply.

11. Refund Not Received

If your refund has been approved but you have not received it within the communicated timeframe, please contact us.

Please include your order number and refund details so that we can investigate the matter.

12. Exchanges

If exchange is available for a particular product, the applicable exchange conditions will be mentioned on the product page or communicated by our support team.

An exchange may depend on product availability, size availability and other applicable conditions.

14. Contact Us

For return, refund or exchange assistance:

D Fashion Fit

Please mention your Order Number in your email so we can assist you more efficiently.

Thank you for shopping with D Fashion Fit.